Have You Tried The POSB/DBS VTMs?

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Hi Huneybees,

Isn't it amazing how much technology helps and progresses through the years? It helps to make chores so faster and easier, saving so much time for us to go ahead with other plans on our list.

For me, I'm always running back and forth between North and South of Singapore, just coz my parents always need help with the electronic problems at home or even just simple banking matters, for fear they might do a little step wrong and lose all their moolahs. But the queue at the bank is always soooooooooooo long, ending up wasting so much time and energy.

Hahahaha! Thankfully there's the new POSB/DBS VTMs that has live-video streaming assistance that can help lead my parents through the step by step of using the machine and going about their banking needs.

Available round the clock at nine locations across Singapore, the VTMs are a first of their kind in Singapore providing services such as the instant dispensing of Internet banking security tokens and debit cards, as well as handling balance inquiries and change of particulars.

For those who need teller assistance, the customer service officers are available via live webcam daily from 8.30am to 12am. See the video below to see the VTM in action...

DBS/POSB VTMs are available 24 hours a day, seven days a week. 
Say hello to the future of banking.

The VTMs have undergone changes after receiving feedbacks from its launch in April and in response, the latest VTMs now have bigger booth space that is soundproof, with trained bank tellers assisting providing virtual assistance via live-video streaming.

DBS/POSB video teller machines (VTM) are the first of its kind in Singapore which provide round-the-clock branch banking service to customers, with the option of “face-to-face” assistance from bank tellers via live-video streaming. Just press the help button and you can chat with a teller live.

The 24-hour video teller machines can be found at:

  • POSB Rivervale Plaza
  • POSB Bukit Batok West
  • POSB Kampong Ubi
  • POSB Tampines Hub
  • POSB Yishun North
  • POSB Toa Payoh North
  • POSB Bedok North
  • POSB Ang Mo Kio Central
The machines can be accessed by the public at any time of the day. To use the DBS/POSB VTM, you will need a valid ID (identity card or passport) or your ATM/Debit card for verification, as well as your mobile phone for more complex transactions that require SMS one-time password. Customer service officers are available via live webcam daily from 8.30am to 12am.

Hopefully, this piece of news will relief you and your family too, the VTMs has definitely helped me save time, hope it's the same for you too!


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